Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Panda B.V. ("Company," "we," "us," or "our") regarding your use of our website and services.

By accessing or using our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use our website or services.

2. Description of Service

Panda B.V. designs, manufactures, and sells hardware wallets for securely storing cryptocurrency private keys. Our primary product is the Panda Germany Wallet, a hardware device designed to store private keys for cryptocurrencies, NFTs, and other crypto-based assets.

3. User Responsibilities

By using our services, you agree to:

• Use our products only for lawful purposes and in compliance with all applicable laws
• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate and complete information when making purchases
• Maintain the confidentiality of your account information
• Be solely responsible for the security of your private keys and crypto assets
• Follow all setup and usage instructions provided with your hardware wallet
• Not attempt to reverse engineer, modify, or tamper with our products

4. Product Information and Availability

We strive to provide accurate product information, but we cannot guarantee that all product descriptions, specifications, or other content on our website is accurate, complete, or current.

• Product images are for illustration purposes and may not reflect the exact appearance of the product
• Product specifications may change without prior notice
• We reserve the right to modify or discontinue products at any time
• Availability is subject to change without notice

5. Ordering and Payment

5.1 Order Process

• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability
• Prices are subject to change without prior notice

5.2 Payment

• Payment must be made in full before shipping
• We accept various payment methods as displayed at checkout
• All prices are listed in EUR unless otherwise specified
• You are responsible for any applicable taxes and fees

5.3 Pricing

• All prices are subject to change without prior notice
• We reserve the right to correct pricing errors
• Shipping costs are additional unless otherwise specified

6. Shipping and Delivery

Shipping and delivery terms are subject to our separate Shipping Policy. Key points include:

• Shipping times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• We are not responsible for delays caused by shipping carriers
• International orders may be subject to customs duties and taxes

7. Returns and Refunds

Our return and refund policies are governed by our separate Refund Policy. Please review this policy carefully before making a purchase.

8. Intellectual Property Rights

All content on our website and in our products is protected by intellectual property rights:

• All trademarks, logos, and service marks are our property or used with permission
• Software and firmware are protected by copyright and may be subject to separate license terms
• You may not copy, modify, distribute, or reverse engineer our intellectual property
• User-generated content remains your property, but you grant us a license to use it

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our products and services are provided "AS IS" and "AS AVAILABLE"
• We make no warranties, express or implied, regarding our products or services
• We do not warrant that our products will be error-free or uninterrupted
• We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• We do not guarantee the security of cryptocurrency stored on our devices

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for our products or services
• We are not liable for any loss of cryptocurrency or other digital assets
• We are not liable for any damages caused by third-party software or services
• These limitations apply regardless of the legal theory under which damages are sought

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any law or regulation
• Your infringement of any third-party rights
• Any loss or theft of your cryptocurrency or private keys

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Prohibited Uses

You may not use our products or services for any illegal or unauthorized purpose, including but not limited to:

• Money laundering or other financial crimes
• Terrorism financing or other illegal activities
• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Circumventing security measures
• Interfering with the proper functioning of our services

14. Termination

We may terminate or suspend your access to our services at any time, with or without notice, for any reason, including:

• Violation of these Terms
• Suspected illegal activity
• Extended periods of inactivity
• At our sole discretion

Upon termination, your right to use our services will immediately cease, but these Terms will remain in effect regarding past use.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Netherlands, without regard to its conflict of law provisions.

Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Netherlands, and you consent to the jurisdiction of such courts.

16. Dispute Resolution

In the event of any dispute arising from these Terms:

• We encourage you to first contact us directly to resolve the matter
• If direct resolution is not possible, disputes may be subject to arbitration
• You may have the right to opt out of arbitration in certain circumstances
• Class action waivers may apply in certain jurisdictions

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will update the "Last updated" date
• For material changes, we may provide additional notice
• Continued use of our services constitutes acceptance of the new Terms

18. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor strikes or disputes
• Internet or telecommunication failures
• Pandemics or other health emergencies

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and us regarding your use of our services.

21. Contact Information

If you have any questions about these Terms of Service, please contact us: